Softshare Synergy®
Softshare Synergy is a collection of software and services designed to help you roll out your EDI or XML program to your trading partner
community. From our Synergy menu, you can choose from a variety of rollout services such as rollout management, trading partner training, and
compliance testing. And from our suite of software applications, your trading partners can choose the software solution that is right for them.
Rollout Management
Coordinating the EDI rollout activities of a large company is no easy task. That's where Softshare comes in. We'll take the burden off your shoulders by managing any or all facets of your rollout program, including informing your trading partners of your rollout initiative, following up with your trading partners, and performing compliance testing. In addition, Softshare will educate your trading partners on every aspect of your rollout initiative, saving you considerable time in trading partner support. As all these events unfold, you'll receive regular status reports highlighting your trading partners' progress.
Scalable EDI Solutions
From Web-based to desktop to server applications, Softshare has EDI solutions for every member of your trading partner community,
regardless of their IT sophistication level. If you're interested, we even have a solution for trading partner hubs, allowing you to
be your own VAN.
Custom Forms-Based Templates
To ensure full compliance with your EDI program, Softshare will supply each of your trading partners with a plug-in template, also
known as a Softshare trading partner kit (TPK), that is tailored to your implementation conventions. Used in Softshare Athena, this template walks your trading partners through the creation of an EDI document. Whether your trading partners
are creating an EDI document from scratch or replying to one that you have sent, they are always prompted for the exact information
your business model requires. Softshare has written TPKs for hundreds of businesses.
Custom Training
Custom templates require custom training. In addition to fully training your trading partners on our EDI software, Softshare will
also train them on the specifics of your EDI program such as which business transactions are required and the business rules that
apply to each transaction.
Compliance Testing
Softshare schedules and coordinates all aspects of preproduction testing between you and your trading partners. After completing
your specific testing requirements, you can rest assured that your trading partners are sending compliant EDI transactions.
Read our Navistar case study to see how Softshare designed and hosted an EDI certification Web site to help Navistar roll out a new transaction to its suppliers.
Accessible Customer Support
When you consider the runaround and long holding times people often endure when trying to get customer support, accessible support
is important. That's why our customer support representatives are ready to handle and resolve calls the minute they are placed.
Read what our clients have to say about Softshare's technical support.
Trading Partner Education
Softshare offers continuing e-commerce education for your trading partners. They can attend Softshare User's Conferences where
EDI and XML trends and tactics are discussed or participate in more specialized classes that offer advanced insight into Softshare's
EDI software.
Flexible Communications
Easy-to-use software is only half of the equation. Softshare maintains its own Internet-based VAN (value-added network)
to handle your trading partners' EDI traffic. If you have your own private network established, Softshare's network will communicate directly
with your network using communications protocols such as SMTP/POP3, HTTP, or FTP. Or, if you are using a third-party VAN, Softshare's
network will interconnect with your VAN. Softshare supports interconnects for all major VANs so your trading partners are free to establish
as many EDI relationships as necessary via our network.
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